FAQs / PAA

Professional-grade latex, microfoil, bubble and large-format balloons. We supply luxury balloon gifts through our online shop, bespoke installations for weddings and events, and branded balloons for corporate clients. We advise on the best option for your venue, brief and budget — air-filled where possible, helium where design requires it.

It depends on the balloon type and conditions. Helium-filled latex balloons typically last 12 to 24 hours when Hi-Float treated. Microfoil and bubble balloons filled with helium last several days to a week indoors. Air-filled installations — arches, garlands, columns — hold their shape for weeks in a stable indoor environment. Heat, direct sunlight and outdoor conditions shorten lifespan in all cases.

Yes. Personalised ribbons and messaging are available on most luxury gifts. For installations and corporate events, we offer bespoke colour palettes, logo printing on large-format balloons, and designs tailored to your venue or brand guidelines. Send us your brief and we’ll propose options. See our branded balloons page for corporate work.

Our London delivery vans cover central London and surrounding boroughs, with same-day delivery available for online shop orders placed before our daily cut-off. Outside London, we deliver UK-wide via DPD on a next-working-day service. For installations and events, we install at venues across the UK — travel and logistics are included in your quote upfront.

Absolutely. Most clients come to us with a venue, a date and a goal rather than a detailed brief. Tell us what you’re celebrating — a birthday, wedding, product launch or anniversary — share any style references or brand colours, and our team will propose options that fit your space, audience and budget.

Budget determines scope. A £100 balloon gift, a £500 delivery and a £5,000 installation require very different designs, materials and teams. Asking upfront lets us propose something realistic rather than waste your time with options that aren’t viable for your spend.

For online shop orders, same-day delivery is available within central London for orders placed before our cut-off; standard UK delivery is next-working-day via DPD. For installations and events, we recommend 2 to 4 weeks’ lead time for most projects, and 6 to 8 weeks for large-scale or branded work. Short-notice enquiries are considered where capacity allows.

Yes. Balloonista is a trusted installation partner for leading London hotels and venues, including The Savoy, Claridge’s, The Dorchester, The Ritz, The Lanesborough, The Berkeley, Mandarin Oriental and The Langham. We’re familiar with venue access protocols, loading bay procedures and health and safety requirements. RAMS and insurance documentation is provided as part of supplier onboarding.

Yes. Balloonista is VAT-registered. All invoices include VAT breakdown, company registration details and standard payment information. Invoices are issued automatically for online orders and on request for corporate clients and events.

Balloonista is ISO 14001 certified — the international standard for environmental management. We deliver by electric van in London, we operate a no-release policy, and we reuse installation infrastructure wherever possible. Full details are in our sustainability policy.

Our online shop uses SSL encryption. Payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. We don’t store card details on our website. Enquiry data is handled in line with UK GDPR — we use your information only to respond to your enquiry and manage your project, and we don’t add you to marketing lists without explicit consent.

Yes. We conduct site-specific risk assessments for all installations, covering setup, anchoring, access, take-down and venue-specific requirements. RAMS (Risk Assessment and Method Statement) documentation is provided on request for corporate venues, hotels and event spaces that require it as part of supplier onboarding.

Yes. Balloonista holds full public liability insurance. Certificate of insurance is available on request for corporate clients, venues and event organisers who require it as part of supplier onboarding.