Privacy Policy

Privacy Notice

Last updated: 5 June 2026

Data controller: Balloonista Ltd, Grabex Business Centre, Murray Road, Orpington, BR5 3QY.

This is the privacy notice of Balloonista Ltd, issued in compliance with the General Data Protection Regulation (GDPR), UK GDPR, the Data Protection Act 2018 and other applicable UK data protection laws. It explains how we collect, process, store, and protect your personal data. In this document, the terms “we”, “our”, or “us” refer to Balloonista Ltd.

1. Introduction

• This notice outlines our policies regarding all information we collect about you, whether you provide it directly or we collect it automatically. It applies to personal data, meaning information that identifies you, and non-personal data.
• By “processing”, we mean collecting, storing, using, sharing, or otherwise acting on your data.
• If you do not agree with any terms in this notice, we kindly request that you refrain from using our website or services.
• We are committed to safeguarding your privacy and ensuring the confidentiality of your personal information.
• Our policy aligns with UK law and the GDPR. Further information about your rights under these laws can be found on the ICO website.
• Except as described in this notice, we do not sell your personal data.

2. The Information We Collect

We may collect the following types of information:

• Name and address
• Contact details, including email address and phone number
• Payment details, processed securely via third-party payment providers
• Order, event, delivery or product preferences
• Recipient details where these are needed to fulfil an order or delivery
• Browsing data, including IP address, device type and website usage information
• Cookies and similar tracking technologies, as described in Section 5
• Any other data you voluntarily provide, including through surveys, forms, orders, enquiries or correspondence

3. Legal Bases for Processing Your Data

3.1 Contractual Obligation

When you make a purchase or engage our services, we process your information to:

• Verify your identity for security purposes
• Provide the requested products or services
• Process and deliver your order
• Contact you about your order, delivery or booking
• Fulfil our contractual obligations to you

3.2 Consent

We process your data with your consent for purposes such as:

• Sending marketing communications where consent is required
• Using non-essential cookies where consent is required
• Displaying relevant advertisements through re-marketing, as described in Section 11

You may withdraw consent at any time by contacting us at info@balloonista.co.uk.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@balloonista.co.uk.

3.3 Legal Obligation

We may process your information when required to comply with legal or regulatory obligations, such as:

• Responding to lawful requests from authorities
• Complying with tax, accounting and business record-keeping obligations
• Responding to data protection rights requests or complaints

3.4 Legitimate Interests

We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:

• Improving our website, products and services
• Responding to customer enquiries
• Maintaining business records
• Protecting our website, systems, customers and business from fraud, misuse or security threats
• Understanding how customers use our website and services

4. How We Protect Your Data

• All data transfers between us are encrypted using SSL certificates. Look for the padlock icon in your browser to verify this.
• Personal data is stored securely and access is restricted to authorised personnel.
• Payment details are not stored or accessed by us directly. Transactions are handled securely by third-party payment providers.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve functionality and user experience
• Analyse website usage
• Personalise content
• Support marketing and re-marketing activity where permitted

You can manage cookie preferences through your browser settings and, where available, through our website cookie banner or cookie settings tool. For more details, refer to our Cookie Policy.

6. Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purposes for which it was collected
• Process and manage your order or enquiry
• Comply with legal, tax, accounting and regulatory obligations
• Resolve disputes or respond to complaints
• Defend or establish legal claims

7. Sharing and Transfers of Data

• We do not sell personal data.
• We may share personal data:
  • With third-party vendors providing services on our behalf, including delivery, payment processing, website hosting, email, analytics, customer support or marketing services
  • With professional advisers where necessary, including accountants, legal advisers or insurers
  • When legally required to do so
  • Where necessary to protect our rights, property, customers or business
• Any data transfers outside the UK or EU will comply with relevant data protection laws, ensuring appropriate safeguards are in place.

8. Children’s Privacy

We do not market to or knowingly collect information from children under 18. If you are under 18, please obtain parental consent before using our website.

9. Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate data
• Request data deletion, subject to legal requirements
• Restrict or object to certain types of processing
• Withdraw consent for processing where we rely on consent
• Complain to us about how we use your personal data
• Lodge complaints with the ICO

Contact us at info@balloonista.co.uk to exercise these rights.

10. How to Complain About How We Use Your Personal Data

If you have a concern about how we collect, use, store or share your personal data, you can contact us at info@balloonista.co.uk.

Please include your name, contact details, the nature of your complaint, and any relevant order, account or correspondence details so we can investigate properly.

We will acknowledge your complaint within 30 days of receiving it. We will review the issue, make appropriate enquiries, keep you informed where necessary, and tell you the outcome without undue delay.

If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can find more information on the ICO website.

11. Re-marketing Activities

We may use cookies and similar technologies to serve you advertisements on other websites. This may involve placing a cookie on your device when you browse our website. You can opt out of this at any time by adjusting your cookie settings, browser preferences or, where available, our website cookie settings tool.

12. Updates to this Policy

We reserve the right to update this privacy notice periodically. Changes will be published on this page, and significant updates may be communicated directly where appropriate.

13. How to Contact Us

For any questions, concerns, rights requests or data protection complaints regarding this privacy notice, please contact us:

• Email: info@balloonista.co.uk
• Address: Balloonista Ltd, Grabex Business Centre, Murray Road, Orpington, BR5 3QY

Thank you for trusting us with your data. We are committed to respecting your privacy and ensuring the security of your information.