Online Sales Terms and Conditions

Thank you for ordering with Balloonista, we hope you’ll love your balloons as much as we do! Please take the time to read these Online Sales Terms and Conditions carefully. If you have any questions, please contact us before placing your order.

1. About Us

Balloonista Ltd
Registered Address: Grabex Business Centre, Murray Road, Orpington, BR5 3QY
Email: info@balloonista.com

These Online Sales Terms apply to all orders placed through our website for balloon deliveries and related products (“Goods”).

2. Contract Formation

2.1 When you place an order through our website, this constitutes an offer to purchase Goods.

2.2 A binding contract is formed once we issue an order confirmation email accepting your order.

2.3 We reserve the right to refuse or cancel an order prior to acceptance, including due to pricing errors, stock availability, or delivery constraints. Any payment taken will be refunded in full.

3. Pricing and Payment

3.1 All prices are as displayed on our website at the time of ordering and include VAT where applicable.

3.2 Payment is required in full at the time the order is placed.

3.3 Once an order has been confirmed, changes may be requested on one occasion only, subject to availability and an administrative fee of £50, payable before changes are processed.

4. Cancellation Rights & Consumer Law

4.1 Statutory Rights
Nothing in these Terms affects your statutory rights under UK consumer law.

4.2 Personalised & Perishable Goods
Our balloons and displays are:

personalised and/or
made to order and/or
perishable in nature

Under Regulation 28 of the Consumer Contracts Regulations 2013, the statutory 14-day cancellation right does not apply to personalised or perishable goods once production has begun.

4.3 Once your order has been confirmed and production has commenced, the order cannot be cancelled.

5. Delivery

5.1 Delivery options and charges are displayed at checkout.

5.2 Delivery dates are estimates and not guaranteed. Courier deliveries may occur between 8am and 8pm.

5.3 Where delivery is to a venue, hotel, or third-party location, it is the Client’s responsibility to ensure balloons are permitted. Orders cannot be cancelled if a venue refuses delivery.

6. Delivery, Acceptance and Risk

6.1 Goods are deemed delivered once handed over at the agreed delivery location, including doorsteps, receptions, loading bays, or alternative locations requested by the Client.

6.2 Risk passes to the Client immediately upon delivery or handover, including where Goods are accepted by venue staff or third parties.

6.3 Balloonista Ltd cannot be held responsible for bursting, damage, or deterioration once delivery has taken place, including damage caused by handling, weather, temperature, air pressure, or third parties.

7. Delays, Losses and Courier Issues

7.1 If a delivery is delayed, please contact us immediately so we can investigate with the courier.

7.2 Where a delivery is confirmed as lost by the courier within 48 hours of the due date, we will offer either:

a replacement (where feasible), or
a refund to the original payment method.

8. Missing, Faulty or Incorrect Goods

8.1 Any issues must be reported on the day of delivery, with clear photographic evidence provided by midnight.

8.2 Due to the natural lifespan of balloons, we cannot accept claims raised after this time.

8.3 Where Goods are confirmed faulty or incorrect, we will offer a replacement or refund as appropriate.

9. Substitutions

9.1 Where an exact colour or style is unavailable, we may substitute with a closely matched alternative.

9.2 If no suitable substitute is available, we will contact you to agree a solution.

10. Returns and Refunds

10.1 Returns are not accepted for personalised or perishable Goods unless faulty.

10.2 Approved refunds will be processed to the original payment method, unless otherwise agreed.

11. Safety and Care

Clients must follow all safety guidance provided, including:

supervising children under 8 years of age
never inhaling helium
avoiding extreme temperatures
not releasing balloons into the environment

Failure to follow safety guidance releases Balloonista Ltd from liability.

12. Limitation of Liability

12.1 Our total liability in connection with any online order shall be limited to the total amount paid for that order.

12.2 We shall not be liable for indirect or consequential losses, including loss of enjoyment, disappointment, or missed events.

12.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.

13. Data Protection

We process personal data in accordance with our Privacy Policy, available on our website.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact

For queries relating to online orders, please contact:
info@balloonista.com