Delivery, Returns and Refunds

Please choose the delivery you require at the checkout.

We offer standard and next day delivery via our courier service and we also offer Balloonista Doorstep Delivery locally to most of London and the South East.

  • All deliveries will be contactless where possible. 

Helium Balloons

We use an overnight courier service for deliveries but please allow a minimum of 2 working days for order processing.
  • Helium balloons will be delivered to your doorstep.
  • Your chosen Balloon(s) will arrive inflated with Helium, attached to ribbon and a weight.

Returns and Refunds

Due to the nature of our products we must be contacted immediately, within a maximum of 24 hours if you receive a faulty item.  Please contact us at [email protected]

We will then discuss the nature of the issue and replace the item or arrange a refund where applicable.

If we require you to return the item, it is recommended that you use Royal Mail’s “signed for” delivery service, but in any event, a proof of postage is essential.

We are unable to offer free returns.

 Please see our Terms and Conditions for more details.
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