Delivery, Returns and Refunds

Below is the delivery and return policies for Balloonista.


Standard Delivery £5.95
(UK Mainland)

We aim to deliver within 2-4 working days via Royal Mail. However deliveries may be subject to delays at this time.  

  • All deliveries will be contactless. 
  • Most of our items are packaged to enable them to be posted through your letterbox.  
  • If however, your delivery does not fit in your letterbox, Royal Mail will place the item at your door.  Having knocked on your door, they will then step aside to a safe distance while you retrieve your item.  
  • This will ensure your item is delivered securely rather than being left outside.


Helium Inflatables - From £7.98
(UK Mainland)

We aim to deliver within 2-4 working days.
  • Helium balloons will be delivered to your doorstep.
  • Your chosen Balloon(s) will arrive inflated with Helium, attached to ribbon and weight.

Returns and Refunds

Unused Goods

If you are not satisfied with your purchase, please contact us at [email protected] and return the item(s) in its original packaging within 14 days.  

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition. If the product and its packaging are not returned to us in full within this time frame, we will be unable to issue a refund.  Delivery charges will not be refunded and you will be liable for the cost of your returns.  It is recommended that you use Royal Mail’s “signed for” delivery service, but in any event, a proof of postage is essential.

We offer a refund or exchange within 28 days of receiving your return. This does not affect your statutory rights.

Used Faulty Goods
Delivery charges will be refunded in cases where the goods are faulty. 
 

Used faulty goods must be returned in clean condition within 30 days to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights. We offer a refund or exchange within 28 days of receiving your return.

Please see our Terms and Conditions for more details.

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