Delivery, Returns and Refunds

Please choose the preferred and most suitable delivery option at the checkout.

  • Balloonista Doorstep Delivery – we provide Balloonista van delivery service locally to London and the South East. 
  • Overnight Courier Service – our partner, National courier, network offers a standard overnight / next day delivery via service. We aim to despatch orders placed before 2pm, on the same day when next day delivery is required.  In most cases you will receive your order by end of the next day however during the COVID pandemic this could be slightly longer due to working and travel disruptions. Balloonista team can not be held responsible for any delayed deliveries when the orders are despatched on time. Please note that courier deliveries can arrive any time between 7am and 7pm.  If you require your order to arrive by a more specific time please select the day before at the check out.   
  • Saturday courier deliveries carry a surcharge. Please select the relevant service at the check out to find out the premium.

All deliveries will be contactless where possible. 

Helium Balloons

We use an overnight courier service for deliveries but please allow a minimum of 2 working days for order processing.
  • Helium balloons will be delivered to your doorstep.
  • Your chosen Balloon(s) will arrive inflated with Helium, attached to a weight with a ribbon.

Returns and Refunds

Due to the nature of our products we must be contacted immediately, within a maximum of 2 hours if you receive a faulty item.  Please contact us at [email protected] with the description and images of the issue.

We will then investigate and discuss the nature of the issue and replace the item or arrange a refund where applicable.

If we require you to return the item, it is recommended that you use Royal Mail’s “signed for” delivery service, but in any event, a proof of postage is essential.

We are unable to offer free returns.

 
 Please see our Terms and Conditions for more details.
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